Cloud support
Our Global Support and Services team are on call to support your Ubuntu Enterprise Cloud. We provide the peace of mind that comes with having enterprise-level supported Ubuntu systems, provided by the Ubuntu experts.
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Choose your Canonical support
Entry-level support
Entry-level is for organisations that are considering or just starting to deploy a cloud platform in their environment. It offers support for a small base of machines, with the flexibility to grow this base as you develop your cloud platform.
Purchase entry-level support »Contact Canonical »
| Business hours 9-5 | 24/7 support | |
|---|---|---|
| Entry-level coverage: 5 physical machines |
$4,750/year | $17,500/year |
| Additional packs: 1 physical machine |
$1,250/year | $3,000/year |
Site support
Site support provides a more economically-flexible option for organisations that have definite cloud deployment plans. It offers support for an unlimited number of physical and virtual machines at a single site. This means that you can commission and decommission machines in your cloud infrastructure without having to worry which remain covered.
Contact Canonical »| Business hours 9-5 | 24/7 support | |
|---|---|---|
| Site support converage:
Unlimited physical machines Unlimited virtual machines Single geographic location |
$90,000/year | $150,000/year |
Canonical support engineers
- Canonical support engineers are experienced Linux and open-source experts
- We help resolve issues and resume normal operations as quickly as possible
- We help your IT team to understand how to prevent issues from recurring
- Our engineers work with users of all levels to get your systems running smoothly and efficiently
All support options include:
- Access to the Canonical support web portal
- Live phone support, connecting you directly to a technical consultant
- Email support
- Free Ubuntu upgrades and security releases
