Premium Service Engineer
Your business deserves a high level of care
The Premium Service Engineer (PSE) provides you with a dedicated Ubuntu expert whose priority is your business needs. Someone who knows your IT environment and is on hand to work with your team to avoid any disruptions to your business information technology.
Who are Premium Service Engineers?
Canonical PSEs are technical engineers who provide a more personalised technical service, helping you with your existing systems as well as your deployments and migrations. They deal with non-standard environments and complex issues; constantly working in areas with heavy workloads and complex architectures. This gives them the experience to address issues in the most direct manner so they can resolve root causes.
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Download the PSE Service brochure (pdf)
Key benefits
Single point of contact
Your PSE is a named contact who builds up knowledge of your environment by working closely with your team. With this knowledge he'll be able to provide tailored solutions for your business and technical environment.
Direct access to expertise
PSEs are experts in Ubuntu technologies and have experience of enterprise deployments. This means you have direct access to an expert who can assist your team with the more complex issues you come across.
Responsiveness
As the primary point of contact your PSE will co-ordinate and respond to cases you open. Your PSE has direct access to engineers and developers to resolve not just the easy problems but especially the complex ones, and fast!
Collaboration
Your PSE will work closely with your team to ensure you can get the most from your Ubuntu investment. As new projects take shape your PSE will be able to provide advice and expertise on how you can benefit from Ubuntu. This close collaboration ensures you get the most from Ubuntu's technologies and reduces the number of issues you'll face by assisting you to implement best practise solutions.
Communication
Your PSE will ensure that you're aware of new developments and technologies that are taking place in Ubuntu. Additionally, he'll represent your needs and priorities to the Ubuntu development community. This means you'll be able to plan and deploy capabilities as soon as they become available.
Key features
- Ubuntu expert
- Regular contact - bi-weekly, or as per customer requirements
- Multi-vendor co-ordination
- Deployment planning
- Service review – twice yearly review
- Knowledgebase access
- On-site visit - once yearly
- Skills training – 2 training course credits
For further information about how to engage a PSE please contact us.
